Shipping and returns

Where we deliver

We deliver to addresses within Australia.

The Tooth Club shop is opening soon

Tooth Club products are coming soon. When the shop opens, the delivery options and shipping cost for your order will always be shown at checkout before you pay. Once your order is on its way, we’ll email you a tracking link.

Want to be first to know? Join the notify list in the shop.

Lost or damaged parcels

If your parcel arrives damaged or hasn’t arrived within the expected time, email shop@toothclub.com.au with your order number and we’ll sort it out with you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or isn’t what you ordered, email shop@toothclub.com.au with your order number and a photo. We’ll arrange a replacement, repair or refund, and we’ll cover the return postage.

Change of mind

We’re happy to accept change-of-mind returns within 30 days of delivery, as long as items are unused, unopened and in their original packaging.

For hygiene reasons, toothbrushes, brush heads, toothpaste and floss can’t be returned for a change of mind once opened. This doesn’t affect your rights if an item is faulty.

For change-of-mind returns, return postage is paid by you.

How to return an item

• Email shop@toothclub.com.au with your order number and the item you’d like to return
• We’ll reply with the return address and instructions
• Once we receive the item, we’ll refund your original payment method